Privacy Policy

Welcome to Tripex. Tripex is a visa and international travel-assistance platform operated by Uniexperts Highered Private Limited, a company incorporated under the laws of India with its registered office at:

In this Privacy Policy, "Tripex," "we," "us" and "our" refer to Uniexperts Highered Private Limited and, where applicable, its authorised employees, representatives, contractors and service providers.

The terms "you," "your," "user," "customer," "applicant" and "Data Principal" refer to the person whose personal data is collected or processed through Tripex.

We recognise that visa and travel services require customers to provide important personal, identity, financial and travel-related information. We are committed to handling this information responsibly, lawfully and securely.

This Privacy Policy explains:

• The personal data we collect
• How we collect personal data
• Why we use personal data
• Who we may share it with
• How long we retain it
• How we protect it
• Your privacy rights and choices
• How you can contact us about a privacy question or grievance

This Privacy Policy applies to:

• The Tripex website
• Any Tripex mobile application
• Tripex customer accounts and application portals
• Online enquiry and visa application forms
• Email, WhatsApp, chat and other communication channels
• Customer-support interactions
• Payment and billing systems
• Marketing forms and campaigns
• Any other service provided under the Tripex brand

By accessing or using Tripex, submitting information, creating an account or requesting a service, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires consent, we will request your consent before processing the relevant personal data.

For most personal data collected through Tripex, the organisation responsible for determining how and why the information is processed is:

Under applicable Indian data-protection law, we may be referred to as the Data Fiduciary. Under the laws of certain other jurisdictions, we may be referred to as the data controller.

The type of information we collect depends on the service requested, the destination country, the visa category, the applicant's circumstances and the requirements of the relevant authority.

3.1 Identity Information

• Full name, previous names, maiden name and aliases
• Date of birth, place of birth and gender (where required)
• Nationality, citizenship and marital status
• Photograph and signature
• Passport number, issue date, expiry date and place of issue
• National identity number, tax identification number (where required)
• Copies of passports and identity documents

3.2 Contact Information

• Residential, permanent and correspondence address
• Email address and mobile number
• Alternative telephone number and country of residence
• Emergency contact details
• Contact details of family members, sponsors, hosts or authorised representatives

3.3 Visa, Immigration and Travel Information

• Destination country, purpose of travel and proposed travel dates
• Travel itinerary, flight and accommodation details
• Travel history, previous visas and visa applications
• Visa refusals, cancellations and immigration violations
• Deportation or removal history and entry and exit records
• Current immigration status, residence permits and sponsorship information
• Travel companion and family member information

3.4 Family and Relationship Information

Depending on the visa category or destination, we may collect information about your spouse, partner, parents, children, dependants, siblings, legal guardian, sponsor, host or travel companion — including their name, date of birth, nationality, passport details, address, contact details, employment information, immigration status, financial information and relationship to you.

3.5 Employment and Business Information

• Employer name, address, job title and employment start date
• Employment history, salary information, payslips and employment contracts
• Leave approval letters and business ownership details
• Company registration records, director or shareholder information
• Business bank statements, tax returns and income records

3.6 Educational Information

• School, college or university details and academic qualifications
• Educational history, course information and academic certificates
• Transcripts, student identification, admission letters and other educational documents

3.7 Financial Information

• Bank account holder name, bank name and statements
• Savings, fixed deposit and investment records
• Income details, payslips, tax returns and proof of funds
• Sponsorship documents, loan documents and financial-support declarations
• Billing address, payment amount, status and transaction reference

3.8 Documents Uploaded or Submitted

• Passport copies, identity documents and photographs
• Bank statements, payslips and employment letters
• Invitation and sponsorship letters, travel itineraries
• Birth, marriage, divorce and adoption documents
• Educational certificates, business and tax records
• Police clearance certificates, medical certificates and vaccination records
• Travel insurance documents and other application-relevant documents

You should avoid submitting documents that are not required for the requested service. Where possible, unnecessary information should be removed or redacted before a document is submitted.

3.9 Health and Sensitive Information

Some countries or visa categories may require information relating to medical conditions, disabilities, vaccination status, criminal convictions, immigration violations, race or ethnicity (where required by an official form) and other information treated as sensitive under applicable law. We will only request or process such information where it is relevant to the requested service, required by a competent authority, authorised by you or otherwise permitted by law.

3.10 Biometric Information

A visa application centre, embassy, consulate or immigration authority may require fingerprints, facial scans, iris scans or other biometric information. Tripex does not ordinarily collect or store fingerprint templates or iris scans — biometric data is generally collected directly by the relevant government authority or authorised visa application centre. Tripex may collect passport photographs, facial images and scanned identity documents where required for an application.

3.11 Account and Authentication Information

• Username, registered email address and mobile number
• Encrypted or hashed password and account preferences
• Authentication records, login history and application history
• Uploaded documents and account activity

3.12 Communications and Support Information

• Emails, chat messages and WhatsApp messages
• Support tickets, complaints, feedback and survey responses
• Call details and recordings (where legally permitted and after appropriate notice)
• Internal notes relating to your enquiry or application

3.13 Technical and Usage Information

• Internet Protocol address, browser type, device type and operating system
• Language settings and approximate location derived from IP address
• Login date and time, pages visited and session duration
• Cookie identifiers, security logs and analytics information

3.14 Marketing Information

• Marketing and communication preferences
• Campaign responses and advertisement interaction information
• Newsletter subscription information
• Records of consent or withdrawal of consent

4.1 Directly from You

We may collect information when you create an account, complete an enquiry form, start a visa application, purchase a service, upload documents, make a payment, contact customer support, send us an email or message, attend a consultation, subscribe to communications, participate in a survey, or otherwise interact with Tripex.

4.2 From an Authorised Representative

We may receive information from a family member, spouse or partner, parent or guardian, travel companion, sponsor, employer, corporate travel coordinator, consultant, travel agent, or another person authorised to act for you. A person submitting information on your behalf must have lawful authority to do so.

4.3 From Third Parties

• Embassies, consulates, immigration departments and visa application centres
• Government authorities and identity-verification providers
• Payment processors, travel insurance and foreign exchange providers
• Fraud-prevention services, business partners and publicly available sources

4.4 Automatically

Technical and usage information may be collected automatically through cookies, analytics technologies, server logs, security tools, session technologies and similar digital technologies.

5.1 Providing Visa-Assistance Services

• Identify the visa or travel-authorisation category that may apply
• Conduct an initial eligibility assessment and prepare a document checklist
• Assist with application forms and review documents for completeness
• Assist with appointment booking and application submission
• Monitor application progress and provide updates

5.2 Reviewing and Verifying Information

• Confirm your identity and verify account ownership
• Review whether documents appear complete and information is consistent
• Detect possible fraud, alteration or impersonation
• Comply with legal requirements and protect the Tripex platform

5.3 Managing Accounts

We may process personal data to create and maintain your account, authenticate your identity, secure your account, save application progress, display application history, manage uploaded documents and provide account support.

5.4 Managing Customer Relationships

We may use your information to respond to enquiries, provide customer support, handle complaints, resolve service issues, process eligible refunds, maintain service records and improve customer experience.

5.5 Processing Payments

We may process payment-related information to collect service fees and applicable government charges, confirm payment, issue invoices and receipts, process eligible refunds, prevent payment fraud and meet tax, accounting and financial-record obligations.

5.6 Security and Fraud Prevention

• Protect accounts and systems from unauthorised access
• Detect suspicious activity and prevent identity theft and fraud
• Investigate security incidents and enforce our terms and policies
• Protect applicants, Tripex and its service providers

5.7 Legal and Regulatory Compliance

• Comply with applicable law and respond to lawful government requests
• Meet accounting or tax obligations and comply with court orders
• Establish or defend legal claims and cooperate with regulators

5.8 Improving Tripex

We may use appropriately protected, aggregated or anonymised information to analyse platform performance, improve application workflows, develop new services, train staff, monitor service quality and conduct research and business analysis.

5.9 Marketing

Where permitted by law and based on your preferences, we may send information about visa services, new destinations, travel-related services and promotional offers. You may withdraw your consent or unsubscribe at any time without affecting essential account or application communications.

Depending on the applicable law, jurisdiction and circumstances, we may process personal data based on:

• Your consent
• Your request for a service or steps necessary to provide it
• Performance of a contract
• Compliance with a legal obligation
• Prevention and detection of fraud
• Protection of information systems
• Establishment, exercise or defence of legal claims
• Legitimate business interests, where recognised by applicable law and not overridden by your rights

Where processing is based on consent, you may withdraw it by contacting us at [email protected]. Withdrawal will not affect processing lawfully completed before the withdrawal. Where particular information is necessary to provide a service, withdrawing consent may prevent us from completing that service.

You may provide information about family members, dependants, sponsors, hosts, employers, travel companions or other individuals. Before providing another person's personal data, you must:

• Inform them that their information will be provided to Tripex
• Make this Privacy Policy available to them
• Obtain their permission where required
• Ensure that the information is accurate
• Ensure that you have lawful authority to share it

Where you act for a child, dependant or another person, you confirm that you are legally authorised to act on that person's behalf.

8.1 Embassies and Government Authorities

We may share information with embassies, consulates, immigration departments, border authorities, government departments, visa application centres and other competent authorities. Once information is submitted to an authority, that organisation may process and retain it under its own laws and privacy policies.

8.2 Technology and Operational Service Providers

We may use service providers for website and application hosting, cloud storage, customer relationship management, email and communication delivery, document processing, identity verification, payment processing, cybersecurity, analytics and technical maintenance. These service providers may only process personal data for authorised purposes and subject to applicable contractual, confidentiality and security obligations.

8.3 Travel and Financial-Service Providers

Where you request a relevant service, we may share necessary information with travel insurance providers, foreign exchange providers, travel-documentation providers, airlines, hotels and other travel service providers. Only information reasonably required to provide the requested service will be shared.

8.4 Professional Advisers

We may share information with authorised lawyers, accountants, auditors, insurers, compliance advisers, cybersecurity specialists and other professional consultants.

8.5 Corporate Transactions

Personal data may be disclosed as part of a merger, acquisition, investment, corporate restructuring, financing, sale of business assets or transfer of business operations. Any successor organisation will be expected to process personal data in accordance with applicable law and an appropriate privacy notice.

8.6 Legal and Protective Disclosures

We may disclose information where we reasonably believe it is necessary to comply with applicable law, respond to a court order, detect or prevent fraud, investigate unlawful activity, protect a person's safety, enforce our contractual rights or protect Tripex, its customers, employees, service providers or the public.

Visa and international travel services may require personal data to be transferred outside India or outside your country of residence. Your information may be transferred to or accessed from:

• Your intended destination country
• A country where an embassy or consulate operates
• A country where a visa application centre operates
• A country where a service provider maintains its systems
• A country where a requested travel-service provider is located

Data-protection laws in another country may differ from the laws in India or your country of residence. Where applicable, Tripex will take reasonable steps to use appropriate contractual, technical or organisational safeguards for international data transfers.

We retain personal data only for as long as reasonably necessary to provide the requested service, complete an active application, maintain customer and transaction records, meet legal, tax and accounting requirements, resolve disputes, manage complaints, prevent fraud, protect our systems and establish or defend legal claims.

• Visa application documents — retained for a reasonable period after the application is completed, refused, withdrawn or closed
• Financial, invoice, payment and tax records — retained for the period required under applicable financial, accounting and tax laws
• Account records — retained while active and for a reasonable period following account closure
• Marketing information — retained until you withdraw consent or opt out
• Security logs and technical records — retained for a limited period according to operational requirements

When information is no longer required, we will take reasonable steps to delete, anonymise, de-identify or securely dispose of it. Information may remain in secured backup systems for a limited period until the relevant backup is overwritten or deleted.

Tripex uses reasonable technical and organisational measures designed to protect personal data against unauthorised access, unlawful use, accidental loss, disclosure, alteration, destruction, misuse and unauthorised processing. Depending on the system and level of risk, our safeguards may include:

• Encryption during transmission and at rest where appropriate
• Access controls, user authentication and role-based permissions
• Activity and security logging
• Secure cloud hosting, network security and application-security controls
• Data backup, recovery procedures and secure document disposal
• Staff confidentiality obligations, employee training and vendor assessments

You can help protect your information by using a strong and unique password, keeping credentials confidential, avoiding access through unsecured public devices, logging out from shared devices and informing us immediately of suspicious activity.

If Tripex becomes aware of a personal-data breach, we will take reasonable steps to investigate the incident, contain the breach, reduce potential harm, restore affected systems, review the cause and implement appropriate corrective measures.

Where required by applicable law, we may notify affected individuals and the appropriate data-protection authority. A notification may include a description of the incident, the type of information affected, the possible consequences, measures taken by Tripex, steps you should consider taking and contact information for further assistance.

Your rights depend on the laws applicable to you and whether the relevant legal provisions are in force. Subject to applicable conditions and exceptions, you may have the following rights.

Additional Rights in Other Jurisdictions

Depending on your location, you may also have rights relating to restriction of processing, objection to processing, data portability, automated decision-making, direct marketing and complaining to a competent supervisory authority.

We may request reasonable proof of identity before processing a privacy request — this is necessary to prevent unauthorised access to or deletion of another person's information. We will never request your password, card verification value, online banking password or one-time password to verify a privacy request.

We aim to acknowledge and respond to complete privacy requests within 30 days, unless the request is complex, additional verification is required, a different period applies under law or we are legally entitled to extend the response period.

All privacy-related complaints and grievances are handled through email. Submit your grievance to [email protected].

Your grievance should include your full name, registered email address or mobile number, application or account reference (where available), a clear description of the issue, the resolution you are requesting and relevant supporting information.

We aim to acknowledge and respond to a complete grievance within 30 days, unless a different period is required under applicable law.

We encourage you to contact Tripex first so that we have an opportunity to review and resolve your concern. Where applicable, you may also be entitled to submit a complaint to the competent data-protection authority or supervisory authority responsible for your jurisdiction. This may include the Data Protection Board of India where the relevant legal provisions apply.

Tripex services are generally intended to be purchased or managed by adults. However, visa and travel applications may involve children. Where we process personal data relating to a child, we may require:

• Consent from a parent or lawful guardian
• Proof of the parent or guardian's identity and relationship
• Proof of legal guardianship
• The child's passport or identity information
• Documents required for the child's visa or travel application

Parents and guardians must ensure that the information provided about a child is accurate and lawfully submitted. We do not knowingly use children's personal data for behavioural advertising, tracking or profiling that may cause harm to the child.

If you believe that a child's personal data has been submitted without appropriate authority, contact [email protected].

Tripex may use automated tools or artificial intelligence to support document classification, information extraction, document-quality checks, detection of missing information or inconsistencies, application workflow management, customer-support assistance, fraud monitoring and internal operational processes.

Tripex does not make or control final visa decisions — these are made exclusively by the relevant government authority. We will not intentionally use your visa documents to train publicly available artificial-intelligence models without an appropriate lawful basis, notice or consent where required.

Tripex may use cookies and similar technologies to operate the website, maintain user sessions, authenticate users, remember preferences, protect accounts, prevent fraud, understand platform usage, measure performance and measure marketing campaigns.

You may manage optional cookies through our cookie banner, cookie settings, browser settings or device settings. Disabling certain cookies may affect the functionality of the platform. Further information may be provided in a separate Cookie Policy.

You may stop receiving promotional communications by using the unsubscribe link in an email, replying with an opt-out request, updating your account preferences, or emailing [email protected].

After you opt out, we may retain limited information to ensure your preference continues to be respected. You will continue to receive essential communications regarding active applications, payments, security alerts, account administration, service changes, legal notices and services you have requested.

Tripex may provide links to government websites, embassy websites, consulate websites, immigration portals, visa application centres, payment providers, insurance providers, foreign exchange providers, airlines, hotels, travel operators and other external services.

You are responsible for:

• Providing accurate, complete and genuine documents
• Keeping your information updated
• Reviewing application information before submission
• Obtaining permission before sharing another person's information
• Protecting your account credentials
• Informing us about unauthorised account access
• Avoiding the submission of unnecessary personal data
• Complying with the requirements of the relevant authority

We may update this Privacy Policy to reflect changes in law, regulatory guidance, new services, changes to our technology or data-processing practices, security improvements or operational requirements.

The latest version will be published on the Tripex website with an updated "Last Updated" date. Where a change materially affects your rights or how we use personal data, we may provide additional notice through email, account notification, website notification or another appropriate communication method.

For any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please contact us: